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DELIVERY/RETURNS

COVID 19 UPDATE:  PLEASE NOTE AT THIS TIME I AM ONLY OFFERING PRINTS A4 IN SIZE AND UK DELIVERY ONLY ON ALL RANGES

 

Delivery Charges & Lead Times   
UK Standard Delivery                  FREE UK Delivery
Worldwide Delivery                      £5.95

 

Design & Delivery Times

Personalised Prints take 5 -10 working days to be created plus shipping times, shipped from the UK.

Printed mugs/cushions and totes are designed in house at WilFig Design but printed and dispatched by my printers with 7-10 days. * lead times may increase during busy times ie Christmas.

Family prints can take approx 2 weeks to create, please bear this in mind when ordering.

*please note if orders are placed Friday afternoon or over the weekend, then your order will be processed on a Monday (exc Bank Holidays) 

Wildfig Design  is  open Monday to Friday 10am - 5pm.   Wildfig Design is a small independant business run solely by desginer Clare, there is no team hence longer lead times.

 

Approximate shipping times (excluding processing) for different locations are as follows:
UK: 3-5 Business Days
USA & Canada: 10 - 30  Business Days * at times this can be delayed due to US Customs and can take 60 days 
Europe: 10 -12 Business Days
Australia: 12 -20 Business Days

ORDERS FROM THE USA AND THE REST OF THE WORLD

Orders are shipped from the UK, therefore packages can sometimes be delayed at customs. US orders seem to be held at customs lately, US buyers please allow up to 60 days for delivery. We cannot be held for responsible for dispatched items that are held at customs.  We are also not liable for any custom charges you may incur.

Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us Wildfig Design, redelivery will be arranged at your expense. In any event, the delivery charges are non-refundable.

Your order will be sent to the address stated at Checkout * please ensure correct at time of ordering, we cannot send to an alternative address.  

 

Returns

As our items are personalised they cannot be returned under the distant sellers act, personalised goods are exempt.


Damaged Goods 

In the unlikely event you receive an item which is damaged you must contact us by email at [email protected] within 24 hours after the day you received the goods.

Please note that personalised goods, can only be returned where the mistake or fault is ours, if you have caused the fault by incorrect information input then we cannot replace or credit, you will need to purchase the item again with correct details.

A replacement product will be sent out to you once we receive the damage/faulty item back

 

 

 

 
 
 
 
 
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