Delivery Charges & Lead Times
UK Standard Delivery FREE UK Delivery
When will I receive my order?
Prints take 5 -10 working days to be created plus shipping times, shipped from the UK.
Printed mugs/cushions and totes are designed in house at WildFig Design but printed and dispatched by my printers with 7-10 days. * lead times may increase during busy times ie Christmas.
Family prints can take approx 2 weeks to create, please bear this in mind when ordering.
*please note if orders are placed Friday afternoon or over the weekend, then your order will be processed on a Monday (exc Bank Holidays)
Wildfig Design is open Monday to Friday 10am - 5pm. Wildfig Design is a small independant business run solely by desginer Clare, there is no team hence longer lead times.
Approximate shipping times (excluding processing) for different locations are as follows:
UK: 3-5 Business Days
USA & Canada: 10 -30 Business Days * at times this can be delayed due to US Customs and can take 60 days
Europe: 10 -12 Business Days
Australia: 12 -20 Business Days
ORDERS FROM THE USA AND THE REST OF THE WORLD
Orders are shipped from the UK, therefore packages can sometimes be delayed at customs. US orders seem to be held at customs lately, US buyers please allow up to 60 days for delivery. We cannot be held for responsible for dispatched items that are held at customs. We are also not liable for any custom charges you may incur.
Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us Wildfig Design, redelivery will be arranged at your expense. In any event, the delivery charges are non-refundable.
Your order will be sent to the address stated at Checkout * please ensure correct at time of ordering, we cannot send to an alternative address.
Can I return my item if I have changed my mind
As our items are personalised they cannot be returned under the distant sellers act, personalised goods are exempt.
In the unlikely event you receive an item which is damaged you must contact us by email at [email protected] within 24 hours after the day you received the goods.
Please note that personalised goods, can only be returned where the mistake or fault is ours, if you have caused the fault by incorrect information input then we cannot replace or credit, you will need to purchase the item again with correct details.
A replacement product will be sent out to you once we receive the damage/faulty item back.